Refund and Returns Policy

30-Day Return Window

We provide a generous 30-day return window for all purchases made on StyledMuse.shop.

• Window Activation Date: The 30-day return window begins on the exact date your package is marked as “Delivered” by the logistics carrier tracking service.
• Timeframe: You have 30 full calendar days from that delivery timestamp to initiate a return request by contacting our customer support team.
• Late Requests: Return requests submitted after the 30-day period has elapsed are no longer eligible for a standard return, refund, or exchange. We encourage all customers to open and inspect their aroma diffuser packages promptly upon arrival.

Eligibility & Item Condition Requirements

To qualify for a full refund under our policy guidelines, returned items must satisfy simple, fair condition standards upon physical inspection at our returns hub:

• Brand-New Condition: The aroma diffuser must remain unused, unwashed, and clean. It must display no physical signs of wear, oil residue, water exposure, scratches, or missing internal components.
• Original Packaging Required: The product must be returned inside its original manufacturer box, complete with protective foam inserts, plastic wrappings, power adapters, cable ties, measuring cups, and instructional manuals.
• Completeness: All multi-piece sets or promotional accessories included with the original unit must be present inside the return parcel.

100% FREE Returns & $0 Fees

We believe customers should not be penalized financially for returning a product. StyledMuse.shop bears full financial responsibility for return logistics transport:

• Prepaid Return Shipping Label: We cover the total cost of return shipping. Upon approval of your return request, we email you a pre-addressed, fully prepaid return shipping label as a printable PDF file. You will never have to purchase a label or pay courier counter fees.
• $0.00 Restocking Fees: We charge zero restocking fees under any circumstances.
• $0.00 Processing & Handling Fees: There are no administrative deductions or hidden fees. The purchase price of the returned item will be refunded to your original payment method.

Applicable Return Scenarios

Our free return process covers a wide array of operational circumstances, protecting buyers across standard shopping situations:

A. Customer Remorse

If you decide you no longer want the aroma diffuser, if the color palette does not match your decor, or if you simply change your mind, you are fully covered under our 30-day free return framework.

B. Damaged or Defective Items

Although our aroma diffusers undergo quality checks and are packed securely, items can occasionally sustain damage during carrier transit. If your item arrives cracked, scratched, structurally compromised, or failing to turn on, contact us immediately. We will issue a free replacement or a full refund according to your preference.

C. Wrong Item or Seller Error

If our fulfillment center accidentally ships an item that differs from your order confirmation (such as an incorrect model, tank capacity, or color), we will correct the mistake at zero cost to you.

Step-by-Step Return Pipeline

To ensure seamless execution, clear package tracking, and quick refund distribution, all returns must follow our standardized six-step pipeline:

[Step 1: Contact via Email] 
          │
          ▼
[Step 2: Receive Prepaid Label] 
          │
          ▼
[Step 3: Pack Item Securely] 
          │
          ▼
[Step 4: Attach Label Outside] 
          │
          ▼
[Step 5: Drop Off Package] 
          │
          ▼
[Step 6: Inspection & Refund]

Step 1: Initiate Return Request via Email

Contact our customer care team at info@styledmuse.shop within 30 calendar days of parcel delivery. Please include:

• Your original order confirmation number (e.g., #SM-1001).
• The exact item name you wish to return.
• A brief description of the reason for return.
• Clear digital photos or a short video if the item arrived damaged or defective.

Step 2: Receive Your Prepaid Return Label

Once your return request is validated by our customer care staff (typically within 24 business hours), we will email you a confirmation message containing your printable, prepaid return shipping label (PDF format) and return packing slip.

Step 3: Pack the Product Securely

Place the aroma diffuser back into its original product box along with all power cords, adapters, measuring cups, and instructional manuals. Place that product box into a sturdy cardboard shipping carton with protective bubble wrap, and seal it with heavy-duty packaging tape.

Step 4: Attach the Prepaid Shipping Label

Print out your prepaid return shipping label and attach it flat to the exterior surface of the outer shipping carton, making sure to cover or remove any old shipping barcodes or address labels.

Step 5: Drop Off the Package

Hand the prepared parcel over to the designated logistics carrier location specified on your return shipping label (e.g., USPS or FedEx drop-off counter). Obtain a drop-off receipt and tracking reference number for your records. You do not need to pay anything at the counter.

Step 6: Inspection & Refund Distribution

Once your returned parcel arrives at our inspection facility, our quality assurance team will inspect the item within 3 business days to verify its condition. Upon verification, your full refund will be processed immediately.

Refund Timeline & Original Payment Method

All approved refunds are credited back to the original payment method used during checkout (e.g., the credit card, debit card, or payment gateway account). To maintain financial security and prevent fraud, StyledMuse.shop cannot issue refunds to third-party accounts, alternative credit cards, or cash.

• Internal System Processing: Refunds are submitted by our platform immediately following inspection approval.
• Financial Clearing Window: Depending on your banking institution, card issuer, or gateway provider, funds typically take 5 to 7 business days to post to your bank statement.

Note: If you have not seen your refund post after 10 business days from our approval email, please check your bank statement again, contact your card issuer, and then notify us at info@styledmuse.shop so we can assist you.

Exchanges

If you wish to exchange your purchased aroma diffuser model for a different size, finish, or color, the fastest and most efficient pathway is to follow our standard return process for a full refund and place a new order on StyledMuse.shop for your preferred item.

Order Cancellation Policy

If you need to cancel an order after placing it on StyledMuse.shop, please contact us immediately via email at info@styledmuse.shop, phone at +33650525068, or website live chat. Because we work to maintain a fast 1-business-day handling window, orders move quickly from processing to carrier dispatch.

• Cancellation Before Dispatch: If you notify us before your order enters carrier dispatch, we will cancel the order and process an immediate full refund.
• Cancellation After Dispatch: If your package has already been handed over to the courier, it cannot be intercepted in transit. In this scenario, simply accept the delivery and initiate a standard free return within 30 days to receive your full refund.

Missing & Lost Packages

If carrier tracking updates stop moving for more than 5 consecutive business days, or if the carrier marks your parcel as “Delivered” but you cannot locate it on your property, please contact us at info@styledmuse.shop.

Our support staff will launch a direct investigation with the courier network. If the package is declared lost in transit, StyledMuse.shop will immediately ship a replacement unit at no cost to you or issue a full refund.

Customer Responsibilities

To ensure your return is processed smoothly, customers are responsible for:

• Contacting support to obtain an official prepaid return label prior to shipping items back.
• Ensuring returned items are securely packaged inside their original product boxes to avoid transit damage.
• Dropping off the return package at an authorized courier location within 14 days of receiving the return label.

Conclusion

At StyledMuse.shop, we want you to feel confident purchasing our aroma diffusers. Our 30-day return window, prepaid shipping labels, $0 restocking fees, and transparent refund timelines ensure a straightforward, worry-free customer experience from start to finish.